TSB customers left without wages due to glitch - what to do if you’re affected

Some TSB customers have been left without their wages in their accounts after the bank failed to process a number of overnight payments.

TSB admitted that a “small number” of customers failed to receive their money this morning (22 Nov), forcing it to offer emergency cash to those affected.

“Delayed overnight”

Customers who did not receive their wages are being assured by TSB that the delayed payments will appear in their accounts later this afternoon.

Unhappy customers who failed to find payments in their accounts took to social media this morning to complain, with many expressing frustration at being left on hold for up to an hour as they waited to speak to customer services on the phone.

One affected customer tweeted: “My money hasn’t gone in. I have bills, debts, food to pay for, and literally 81p in my bank.”

Customers also fumed that the delay in payments meant they would be unable to snap up any bargains in the Black Friday sales.